User Agreement

1. Introduction

Welcome to CoffeeRoo, an online commercial platform operated under Australian Business Number (ABN) 72 407 602 397, with its principal place of business located at Denman Prospect, ACT 2611, Australia.

This User Agreement (hereinafter referred to as the “Agreement”) governs your access to and use of all services, applications, websites, and digital tools provided by CoffeeRoo, including any associated subsidiaries, affiliates, or business divisions (collectively, “CoffeeRoo”, “we”, “us”, or “our”).

By accessing, browsing, registering, or otherwise using any part of the CoffeeRoo platform or associated services, you expressly acknowledge and agree to be legally bound by the terms and conditions set forth in this Agreement, as well as any supplemental terms, policies, or guidelines that are either referenced herein or made available via hyperlink, which are hereby incorporated into and form part of this Agreement.

This Agreement includes, without limitation:

• Our [User Privacy Notice], which outlines our data handling and user privacy practices;
• All policies found under our “Help” and “Policy A–Z” sections;
• Any additional terms that apply to specific services, such as CoffeeRoo Plus, CoffeeRoo Stores, or CoffeeRoo’s marketing and shipping programs.

Binding Effect and Applicability:
By using CoffeeRoo’s services, whether as an individual, on behalf of a business entity, or in any other representative capacity, you acknowledge that you are either (i) at least 18 years of age and capable of forming legally binding contracts; or (ii) an authorised representative with authority to bind a business to this Agreement. If you do not agree with any part of this Agreement, you must immediately cease use of our services.

Please note that different terms may apply depending on the specific CoffeeRoo domain (e.g., coffeeroo.com.au vs other regional sites), as elaborated in Clause 16.

2. Scope of Agreement and Incorporation of Policies

This Agreement is comprehensive in nature and governs your access to, and use of, the CoffeeRoo platform and its associated tools, applications, and services. It incorporates by reference all rules, policies, operating procedures, and additional terms and conditions that are published, linked, or otherwise made accessible via the CoffeeRoo websites (collectively, the “Policies”).

Binding Nature of Policies:
All such Policies—whether relating to prohibited items, trading rules, feedback mechanisms, user protections, seller obligations, or service-specific conditions—shall have the same force and effect as if fully set forth herein. Continued use of the platform constitutes your acknowledgment of, and agreement to be bound by, each of these Policies, which are subject to amendment in accordance with Clause 25 of this Agreement.

It is your duty to:

• Review and understand the User Privacy Notice, which details the collection, use, retention, and protection of personal information and your rights in relation to such data;
• Familiarize yourself with the CoffeeRoo site’s rules and procedures, including those governing listings, feedback, payments, and user conduct;
• Comply with all applicable guidelines available through the “Policies” link at the bottom of our webpages or under the “Help” section, including but not limited to the following:
  • CoffeeRoo Money Back Guarantee (see Clause 10);
  • Policies on prohibited or restricted items;
  • Listing policies and seller requirements;
  • IP Rights Owner (IPRO) policy for reporting intellectual property violations;
  • Off-platform trading prohibitions;

Service-Specific Terms:
In addition to the general terms of this Agreement, certain services offered on or through CoffeeRoo may be governed by supplementary agreements, which you will be required to review and consent to at the time of enrolment or use. Examples include, but are not limited to:

• Sellers using CoffeeRoo’s integrated payment infrastructure must agree to the Payments Terms of Use, as defined in Clause 17;
• Buyers subscribing to CoffeeRoo Plus shall be bound by the CoffeeRoo Plus Terms and Conditions;
• Users participating in platform services such as CoffeeRoo Stores, CoffeeRoo Marketing Programs, or the CoffeeRoo Discounts Manager must accept the specific conditions applicable to those services;
• Buyers utilizing the Global Shipping Program or CoffeeRoo International Shipping shall be subject to additional terms applicable to international delivery.

User Responsibility:
You are solely responsible for reviewing and complying with all applicable terms relevant to your use of any CoffeeRoo service. Failure to do so may result in account restriction, suspension, or termination as further described in Clauses 4 and 9.

Amendments and Periodic Review:
We reserve the right to revise this Agreement, including all incorporated policies and service-specific conditions. You are strongly encouraged to regularly consult the most current version of this Agreement, particularly before engaging in significant platform activity. Any material changes will be communicated in accordance with Clause 25.

3. User Conduct and Permitted Use of CoffeeRoo Services

As a condition of accessing and utilizing the CoffeeRoo platform, including its websites, applications, services, and tools (collectively, the “Services”), you hereby agree to engage in lawful, responsible, and respectful conduct in accordance with this Agreement and all incorporated policies.

3.1 Prohibited Conduct

You expressly agree that you shall not, under any circumstance:

• Misuse Platform Categorization: List or post content, products, or services in inappropriate categories, sections, or formats contrary to platform conventions or CoffeeRoo’s classification rules;
• Engage in Unlawful Activity: Violate any applicable local, state, national, or international laws or regulations, or infringe upon any intellectual property, contractual, or personal rights of third parties;
• Use While Ineligible: Access or utilize CoffeeRoo if you:
  • Are under 18 years of age;
  • Lack legal capacity to enter into binding agreements;
  • Have been previously suspended, restricted, or terminated from CoffeeRoo;
• Default on Transactions: Fail to fulfil contractual obligations, such as:
  • Not paying for items purchased (unless justified by a material and verifiable change in the item description, pricing error, or seller ineligibility);
  • Not delivering items sold, unless the buyer has materially breached agreed terms or provided unverifiable credentials;
• Manipulate Market Activity:
  • Artificially inflate item prices, bidding activity, or demand;
  • Interfere with another user’s listings, transactions, or feedback ratings;
  • Circumvent or tamper with CoffeeRoo’s fee structures or billing processes;
• Post Prohibited Content:
  • Publish or transmit false, misleading, defamatory, offensive, obscene, or unlawful content;
  • Share personally identifiable information without the subject’s consent;
• Undermine Feedback and Ratings:
  • Misuse the platform’s reputation systems by importing, exporting, or manipulating feedback in ways unrelated to genuine transactional outcomes;
• Engage in Financial Services Violations: Offer or solicit financial products or services in breach of the Corporations Act 2001 or CoffeeRoo’s Stocks and Securities Policy;
• Transfer Accounts: Sell, assign, or otherwise transfer your CoffeeRoo account—including username, feedback, or account history—without prior written authorization from CoffeeRoo;
• Share Access Credentials Improperly: Disclose login details to unauthorized parties. Where employee or agent access is required, the use of CoffeeRoo’s Multi-User Account Access program is mandatory;
• Distribute Spam or Malicious Technology:
  • Disseminate unsolicited messages, spam, chain letters, or pyramid schemes;
  • Upload or transmit viruses, ransomware, or any code intended to damage or interfere with CoffeeRoo or its users;
• Violate Export Control Laws: Export or re-export any part of CoffeeRoo’s services, applications, or data in contravention of applicable export regulations or trade restrictions;
• Infringe Intellectual Property Rights:
  • Copy, reproduce, distribute, modify, or display copyrighted, trademarked, or proprietary materials without proper authorization;
• Harvest User Data Illegally:
  • Collect, scrape, or aggregate user data—including email addresses or personal identifiers—without obtaining express consent from the affected individuals.

3.2 Compliance Assurance

By continuing to use CoffeeRoo, you affirm and warrant that your actions are in full compliance with all applicable laws, this Agreement, and all CoffeeRoo rules and policies. Any breach of these terms may lead to enforcement actions described in Clauses 4 and 9, including account suspension, content removal, or legal referral.

4. Prohibited Conduct and Enforcement of Platform Integrity

CoffeeRoo is firmly committed to preserving a safe, fair, and legally compliant environment for all participants on its platform. We rely on the cooperation of our user community (“the Community”) to report violations, ensure compliance, and uphold the standards that govern our marketplace.

4.1 User Responsibility to Report Violations

Users are strongly encouraged to notify CoffeeRoo of any unlawful, fraudulent, offensive, or policy-violating activity encountered on the platform. This includes but is not limited to:

• Listings that infringe on intellectual property rights;
• Content that is abusive, defamatory, misleading, or deceptive;
• Attempts to transact outside the platform to evade fees or policies;
• Use of the platform for the distribution of harmful software or prohibited goods.

Reports may be submitted via the designated CoffeeRoo reporting tools or by contacting our Customer Service division directly.

4.2 Enforcement of Intellectual Property Rights

To protect intellectual property and comply with applicable legal obligations, CoffeeRoo administers the Recognized Intellectual Property Owner (RIPO) Program. This program is designed to facilitate the submission of formal complaints by intellectual property rights holders who believe that their copyrights, trademarks, patents, or related rights have been infringed upon by content listed on the platform.

Upon receipt of a properly filed notice under the RIPO Program, CoffeeRoo shall:

• Promptly investigate the alleged infringement;
• Remove or disable access to infringing material, as appropriate;
• Notify the accused party with a summary of the complaint, subject to privacy laws;
• Where applicable, require counter-notification or resolution consistent with statutory obligations.

Repeat or egregious infringers may be subject to further sanctions, including account suspension or permanent removal.

4.3 Grounds for Enforcement Action

CoffeeRoo reserves the right, at its sole discretion and without prior notice, to take one or more remedial or protective actions where conduct by any user:

• Presents or may present a legal risk to CoffeeRoo or its users;
• Constitutes actual or suspected infringement of intellectual property;
• Violates the letter or spirit of this Agreement, including attempts to circumvent platform rules;
• Involves abusive treatment of CoffeeRoo staff, contractors, or fellow users;
• Disrupts or jeopardizes the operation, integrity, or security of CoffeeRoo’s systems.

4.4 Potential Enforcement Measures

Depending on the nature and severity of the breach or threat, CoffeeRoo may impose one or more of the following measures, without liability and without prejudice to any other remedies available at law or in equity:

• Account Actions: Temporarily restrict, suspend, or permanently terminate access to user accounts;
• Content Actions: Remove, edit, or limit visibility of listings or posted materials;
• Financial Recovery: Impose enforcement fees, recover costs, or withhold funds related to policy violations;
• Technical Controls: Employ technological safeguards to prevent future access or circumvention attempts;
• Legal Recourse: Initiate or cooperate in legal proceedings, including referrals to regulatory bodies or enforcement agencies.

CoffeeRoo may also terminate accounts that are inactive or unverified for extended periods, or that have been linked to repeat violations or unresolved legal complaints.

4.5 Off-Platform Transaction Prohibitions

Sellers are strictly prohibited from requesting or disclosing contact information with the intent to conclude transactions outside of the CoffeeRoo platform. Any such conduct constitutes a breach of this Agreement and may result in the imposition of final value fees for the relevant item, even if the sale does not occur through CoffeeRoo. Additional sanctions may apply under Clause 9.

5. Fees, Charges, and Use of CoffeeRoo Services

5.1 General Fee Structure

Access to the CoffeeRoo platform and the ability to create an account, browse listings, or place bids is provided free of charge. However, CoffeeRoo reserves the right to impose fees on certain value-added features, premium services, and commercial tools made available to users, particularly sellers.

CoffeeRoo’s fee structure includes, but is not limited to:

• Listing fees (for creating and publishing item listings);
• Final value fees (applicable upon the successful completion of a sale);
• Subscription fees (for users enrolled in programs such as CoffeeRoo Stores or CoffeeRoo Plus);
• Promotional and marketing service charges;
• International listing and currency conversion fees, where applicable.

The applicable fees are detailed in our published Fee Schedules, which form part of this Agreement and may be accessed via the following links:

• [Standard Selling Fees Without a Store Subscription]
• [CoffeeRoo Stores Selling Fees]
• [CoffeeRoo Stores Business Seller Fees]

By utilizing services that incur fees, you are deemed to have reviewed, understood, and agreed to the corresponding fee terms and conditions.

5.2 Advance Notification of Fee Changes

CoffeeRoo reserves the right to revise, amend, or supplement its fee schedules at its sole discretion. Unless otherwise specified, CoffeeRoo shall provide no less than thirty (30) calendar days’ notice of any material fee changes by:

• Publishing the updated fee schedule on the CoffeeRoo website;
• Issuing a notice via CoffeeRoo Messages or to the registered email address associated with your account;
• Posting a platform-wide announcement under the “CoffeeRoo Announcements” section.

Please note that no advance notice shall be required for:

• Temporary fee waivers, promotional offers, or discounts;
• Introduction of new services or features with optional fees;
• Reductions in existing fees.

If you disagree with a change in fees, it is your sole responsibility to:

• Cease use of the fee-incurring service;
• Remove or deactivate active listings that would otherwise be subject to the revised fees; or
• Close your CoffeeRoo account in accordance with Clause 19.

Listings or services remaining active beyond the effective date of a revised fee schedule will be subject to the updated charges.

5.3 Seller Responsibility for Fees

All sellers acknowledge and agree that they remain liable for payment of all fees incurred in connection with transactions facilitated through the CoffeeRoo platform, regardless of whether:

• The transaction is ultimately finalized or completed outside of CoffeeRoo;
• Payment is received off-platform in violation of CoffeeRoo’s trading policies.

In such circumstances, CoffeeRoo may still assess and collect the applicable final value fees as if the sale had occurred within the platform.

5.4 Payment of Fees and Currency Standards

All fees assessed by CoffeeRoo are denominated and payable in Australian Dollars (AUD), unless explicitly stated otherwise. As a condition of using CoffeeRoo’s services, sellers are required to maintain a valid and up-to-date payment method on file.

Failure to remit payment for outstanding fees by the due date may result in:

• Charges to any alternative payment methods registered on your account;
• Collection actions by CoffeeRoo or third-party collection agencies;
• Withholding of disbursements or credits from your sales proceeds;
• Imposition of late fees, account suspension, or listing removal.

CoffeeRoo may apply any credits or offsets on your account to satisfy unpaid balances at its discretion.

5.5 Remedies for Non-Payment

In the event that your account becomes delinquent, CoffeeRoo (or its designated payment processing entity) reserves the right to take any or all of the following actions:

• Initiate direct debits from any stored payment methods;
• Engage a third-party collection agency or legal counsel to recover outstanding amounts;
• Apply transaction holds or restrict access to services until the debt is cleared;
• Assess interest or administrative fees where permissible by law.

All remedies are non-exclusive and cumulative and may be exercised concurrently or consecutively at CoffeeRoo’s discretion.

6. User-Provided Content and Intellectual Property Licensing

6.1 Grant of License to CoffeeRoo

By uploading, posting, transmitting, submitting, or otherwise making any form of content available via the CoffeeRoo platform—including, without limitation, text, images, video, graphics, audio, feedback, data, and product information (collectively, “User Content”)—you hereby grant CoffeeRoo a broad, irrevocable license to use that content for platform-related purposes.

Specifically, you grant CoffeeRoo a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, fully paid-up, and sublicensable license (through multiple tiers) to use, reproduce, distribute, publicly perform, publicly display, modify, adapt, translate, store, create derivative works from, and otherwise exploit the User Content in any format or medium now known or later developed, for the following purposes:

• Marketing, advertising, or promotional activities related to CoffeeRoo;
• Display and organization of product listings and feedback;
• Publication in catalogues, newsletters, or third-party feeds;
• Fulfilment of contractual obligations or platform functions.

This license survives the termination of your CoffeeRoo account or cessation of your use of the platform.

6.2 Moral Rights Waiver and Consent

To the maximum extent permissible by applicable law, you:

• Waive all moral rights, artists’ rights, or similar personal rights you may hold in relation to the User Content (whether as author or otherwise);
• Irrevocably and unconditionally consent to any act or omission by CoffeeRoo and its authorized licensees, successors, contractors, or assigns that may otherwise infringe your moral rights, including but not limited to:
  • Failing to attribute authorship;
  • Modifying, adapting, or combining content without seeking your approval;
  • Using content in association with other text, images, or context that may be deemed prejudicial to your honour or reputation.

6.3 Use of Catalogue Content Provided by CoffeeRoo

To enhance the listing experience, CoffeeRoo may offer access to product catalogues, which include standardized descriptions, images, stock specifications, or other metadata (“Catalogue Content”). This content may be sourced from third-party providers, other users, or CoffeeRoo itself.

If you utilize Catalogue Content for your listings, you agree that:

• You may only use it in connection with items listed on CoffeeRoo;
• Your right to use the content is limited to the duration of the listing;
• You must not reproduce, copy, or distribute Catalogue Content for purposes unrelated to your listing on CoffeeRoo;
• You remain responsible for ensuring your listing is accurate, lawful, and not misleading.

6.4 Intellectual Property Rights in Catalogue Content

Catalogue Content is subject to copyright, trademark, or other proprietary rights. You acknowledge and agree that:

• CoffeeRoo or the original third-party provider may hold ownership or exclusive rights to this material;
• You shall not remove, obscure, or alter any proprietary notices, trademarks, or copyright identifiers embedded in or attached to such content;
• You may not create derivative works from the Catalogue Content other than as necessary to support an active CoffeeRoo listing.

6.5 Liability for Inaccurate Content

CoffeeRoo endeavours to maintain accurate and up-to-date Catalogue Content but makes no warranties or guarantees as to its completeness, reliability, or suitability for your particular use. You agree that:

• Use of Catalogue Content is at your own risk;
• You shall not hold CoffeeRoo or any content providers liable for errors, omissions, or inaccuracies in Catalogue Content;
• You remain solely and fully liable for any misrepresentations or violations arising from your use of such content.

7. Disclaimer of Warranties and Limitation of Liability

7.1 Nature of Platform Services

CoffeeRoo functions solely as an online marketplace, providing users with access to a digital venue where they may list, advertise, offer, purchase, or sell goods and services through various formats, including fixed-price listings, auctions, and subscriptions. At no point does CoffeeRoo act as an agent, broker, or auctioneer with respect to any transaction conducted between platform users.

All sales and purchase agreements are formed directly between independent users of the platform. CoffeeRoo does not acquire legal title to, or assume legal responsibility for, any items listed, sold, or purchased through the platform, nor do we guarantee the performance of any party to a transaction.

7.2 No Implied Warranties

To the maximum extent permitted by applicable law, all services, tools, content, and data provided by or through CoffeeRoo are made available on an “as is” and “as available” basis. We disclaim all express or implied warranties, representations, or guarantees, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose;
• Warranties as to the accuracy, reliability, completeness, or timeliness of any user-generated or third-party content;
• Warranties regarding the uninterrupted, secure, or error-free operation of the platform;
• Warranties regarding the legal capacity, authority, performance, or integrity of other users.

7.3 Exclusion of Liability for User Actions

CoffeeRoo shall not be liable for the actions, omissions, representations, or failures of any other user of the platform. This includes, but is not limited to:

• Listings containing counterfeit, restricted, or misrepresented items;
• Fraudulent or unauthorised use of payment instruments;
• Non-performance, delay, or breach of sales or purchase terms by buyers or sellers;
• Inaccurate, offensive, or misleading feedback, comments, or communications;
• Transactions that result in loss, damage, or dissatisfaction.

You acknowledge that transactions conducted over the internet inherently carry certain risks—including dealings with underage persons, foreign nationals, or individuals acting under false pretenses—for which CoffeeRoo shall bear no responsibility.

7.4 Limitation of Liability

To the fullest extent permitted by applicable law, CoffeeRoo disclaims liability for any and all:

• Indirect, consequential, incidental, punitive, or exemplary damages, including lost profits, loss of business opportunity, or damage to goodwill;
• Loss of data, delays in service, or loss of access resulting from technical faults, outages, or third-party attacks;
• Financial or reputational harm arising out of platform use, service unavailability, or disputes between users.

Where liability cannot be excluded by law (including under the Australian Consumer Law), our liability shall be strictly limited, at our discretion, to one of the following remedies:

• The resupply of the relevant services; or
• Payment of the cost of resupplying the services.

7.5 No Guarantee of Outcomes

CoffeeRoo does not guarantee:

• That buyers will complete payments or that sellers will fulfill their obligations;
• That listed items will match their descriptions, photos, or representations;
• That any transaction or return will be successfully completed;
• That the CoffeeRoo website or services will be compatible with all devices, browsers, or systems at all times.

Users are strongly encouraged to take independent precautions, including using CoffeeRoo’s buyer and seller safety guidelines, conducting due diligence, and complying with relevant legal obligations.

8. Release of Claims and Waiver of Liability

8.1 Voluntary Assumption of Risk and Release of CoffeeRoo

To the fullest extent permitted by law, you hereby voluntarily and irrevocably release and discharge CoffeeRoo and all of its affiliated entities, subsidiaries, officers, directors, employees, contractors, representatives, agents, successors, and assigns (collectively, the “CoffeeRoo Parties”) from any and all actual or potential claims, demands, liabilities, obligations, losses, damages, rights, actions, or causes of action, whether known or unknown, suspected or unsuspected, arising from or in any way connected to disputes or interactions with one or more other users of the CoffeeRoo platform.

This release includes, without limitation:

• Disputes arising from transactions initiated or completed through CoffeeRoo;
• Alleged misrepresentations, breaches of warranty, or non-performance by another user;
• Injuries, damages, or losses resulting from any communication, content, or conduct by users on or off the platform;
• Allegations of negligence, fraud, or unlawful conduct committed by any party other than CoffeeRoo.

By agreeing to this release, you expressly waive any protections that may otherwise limit the scope of such a release under applicable laws, including any statutory or common law principles that would otherwise restrict the waiver of unknown claims.

8.2 Exceptions to Release

Notwithstanding the above, this release shall not apply to any claim, demand, or cause of action that arises directly from:

• CoffeeRoo’s own gross negligence, fraud, or willful misconduct;
• A material breach by CoffeeRoo of its express obligations under this Agreement;
• Non-compliance with mandatory obligations under applicable law, including statutory warranties that cannot be lawfully excluded.

In such cases, your rights against CoffeeRoo shall be governed strictly in accordance with Clause 7 (Disclaimer and Limitation of Liability) and any applicable consumer protection laws, including the Australian Consumer Law, where relevant.

8.3 Acknowledgement

You acknowledge and agree that:

• CoffeeRoo is not a party to transactions between users, and does not act as a buyer, seller, guarantor, escrow agent, or fiduciary;
• You are solely responsible for evaluating and bearing the risk of interacting or transacting with other users, including making appropriate inquiries and seeking professional advice where necessary;
• You will not bring, and expressly waive, any class action or collective proceeding against CoffeeRoo related to user-to-user disputes.

9. Breach of Agreement and Remedial Measures

9.1 Right to Enforce Compliance

CoffeeRoo reserves the right to enforce this Agreement in order to protect its legitimate business interests, ensure a safe and reliable platform for all users, and comply with applicable legal and regulatory obligations. Any actual, attempted, or suspected breach of this Agreement, or any incorporated policies, may result in corrective or punitive action being taken against you.

Such actions may be exercised without prior notice, at CoffeeRoo’s sole discretion, and in a manner that is proportionate to the nature and severity of the breach.

9.2 Examples of Breach

Without limiting the generality of the foregoing, CoffeeRoo may take action in any instance where:

• You have materially breached or are reasonably suspected of breaching this Agreement or any platform policy referenced herein (see Clause 2);
• You have breached, or are reasonably believed to have breached, the CoffeeRoo Payments Terms of Use (see Clause 17);
• CoffeeRoo is unable to verify or authenticate any information you have provided, including identity, payment, or business credentials;
• Your conduct poses, or may reasonably be expected to pose, a risk of harm, financial loss, reputational damage, or legal exposure to CoffeeRoo, its users, or third parties;
• You have engaged in fraudulent activity, harassment, abuse, or conduct inconsistent with the community standards expected of CoffeeRoo users;
• Your listings or transactions have attracted regulatory scrutiny or contain inappropriate, offensive, or misleading content.

9.3 Remedial Actions

In response to any breach or suspected breach, CoffeeRoo may implement one or more of the following remedies:

• Content Actions: Delay, remove, suppress, or modify your listings or posted content;
• Account Actions:
  • Issue warnings or formal notices;
  • Temporarily or permanently suspend or terminate your account;
  • Impose restrictions on your use of CoffeeRoo’s services, such as limiting buying, selling, or posting privileges;
  • Withhold funds or delay disbursements pending investigation or resolution;
• Investigative Requests: Require submission of additional documentation, identification, or information for verification;
• Fee Imposition: Charge additional fees or recover enforcement-related costs;
• Access Denial: Block access to CoffeeRoo services through technical or legal means;
• Contractual Termination: Revoke licenses granted to you under this Agreement or terminate service relationships without compensation.

CoffeeRoo may exercise these remedies individually or in combination, and they are in addition to any other rights or remedies available under law or equity.

9.4 Notification and Confidentiality

Where practical and appropriate, CoffeeRoo will provide you with notice of the enforcement action taken and the basis for such action. However, in circumstances involving legal, regulatory, security, or privacy considerations, or where disclosure would compromise an investigation, CoffeeRoo may withhold such details in its sole and reasonable discretion.

9.5 Reservation of Rights

All rights not expressly granted herein are reserved. The failure of CoffeeRoo to act on a breach by you or another party shall not be deemed a waiver of its right to act on subsequent or similar breaches.

10. Returns Policy and the CoffeeRoo Money Back Guarantee

10.1 Returns Initiated by Buyers

Buyers who purchase items on the CoffeeRoo platform may initiate a return request or report non-receipt of an item through their CoffeeRoo Purchase History dashboard.

Change of Mind or Buyer’s Remorse:
If the return request is based on a discretionary reason—such as a change of mind or buyer’s remorse—the seller’s own stated return policy shall govern. Specifically:

• The seller may accept or reject the return request at their sole discretion, provided their decision is consistent with the terms published in the original listing;
• The responsibility for return shipping costs shall be determined in accordance with the seller’s stated policy;
• Where a buyer opts to use a return postage label generated by CoffeeRoo, the buyer authorizes CoffeeRoo to deduct the cost of that return shipping from their refund amount.

10.2 Returns Obligations for Sellers

Sellers may configure their account settings to automate returns and refunds in accordance with predefined conditions. In addition:

• CoffeeRoo reserves the right to automatically accept return requests if the request aligns with the seller’s published return policy or the terms of the CoffeeRoo Money Back Guarantee;
• In such cases, CoffeeRoo may generate and provide a return postage label to the buyer, and the seller shall be deemed to have accepted the return upon issuance of that label;
• Sellers are contractually required to comply with all return-related obligations and timelines.

If a transaction is cancelled or an item is returned after payment has been processed, the seller authorizes the applicable CoffeeRoo Payment Entity (as defined in Clause 17) to:

• Debit the seller’s account in the amount required to process a refund to the buyer;
• Recover return postage costs if a CoffeeRoo-generated return label is used and the seller is responsible for return shipping;
• Reverse the original transaction, including currency conversion if applicable;
• Restrict access to funds up to the total amount of the item and its shipping cost, as part of risk mitigation (see Clause 11: Restricting Funds);
• Apply credits or proceeds held in the seller’s account toward outstanding reimbursements.

These authorizations are recurring and ongoing, and shall remain in effect until revoked in writing and confirmed by CoffeeRoo, subject to the termination of this Agreement.

Sellers must maintain an active payment method on file. In the event of a payment failure or overdue account balance, CoffeeRoo or its affiliates may pursue recovery via:

• Alternative stored payment methods;
• External collection agencies or legal processes;
• Application of outstanding credits in the seller’s account.

CoffeeRoo also reserves the right to correct administrative or processing errors by either debiting or crediting the payment method used for the transaction or instructing the applicable CoffeeRoo Payment Entity to do so.

10.3 The CoffeeRoo Money Back Guarantee

The CoffeeRoo Money Back Guarantee is a consumer protection policy embedded within this Agreement. It applies where:

• An item is not received by the buyer;
• The item received is materially different from its description in the listing;
• The seller fails to comply with their own stated return policy.

In such instances:

• The seller shall bear responsibility for providing a full refund, including original shipping costs;
• CoffeeRoo may facilitate the return by providing a shipping label, processing the refund, and reimbursing the buyer through its payment infrastructure;
• If reimbursement is provided by CoffeeRoo and the seller fails to repay the amount due, CoffeeRoo may seek recovery using any lawful method, including third-party collection services.

Buyers and sellers are contractually obligated to adhere to the policies and procedures established under the CoffeeRoo Money Back Guarantee and the Condition of Returned Items Policy.

CoffeeRoo retains full discretion to make a final determination in the event of unresolved disputes, and may automate all or part of the claims process.

10.4 Limitations and Exclusions

• Buyers who initiate a separate dispute through PayPal, their bank, or credit card issuer for the same transaction may be ineligible to file a claim under the CoffeeRoo Money Back Guarantee;
• Certain categories of items may be excluded from coverage under this policy;
• The Guarantee may be suspended, limited, or modified without notice in cases of suspected fraud, abuse, or for business and operational reasons.

This clause shall not operate to exclude or limit your statutory rights under applicable law, including but not limited to protections under the Australian Consumer Law.

11. Restriction and Withholding of Funds

11.1 Purpose and Rationale for Fund Restrictions

In order to protect the integrity of the CoffeeRoo marketplace and to mitigate potential risks arising from seller activity, CoffeeRoo and its designated Payment Entities (as defined in Clause 17 and governed by the Payments Terms of Use) reserve the right to temporarily or permanently restrict your access to funds, in whole or in part.

Such measures may be applied in the interest of ensuring:

• Compliance with this Agreement and applicable CoffeeRoo policies;
• Effective resolution of buyer claims or disputes;
• Protection against fraud, chargebacks, or other financial exposure;
• Fulfilment of legal or regulatory obligations.

11.2 Conditions for Restricting Funds

Funds in your CoffeeRoo account or held by a CoffeeRoo Payment Entity may be subject to hold, delay, or reserve in any of the following circumstances:

• A buyer has filed a claim, return request, or chargeback in relation to a transaction you processed;
• You have been reported for selling counterfeit, misrepresented, or defective goods;
• You have an abnormally high rate of order cancellations, disputes, or negative feedback;
• You are new to the platform or have limited sales history;
• Your account has exhibited patterns consistent with unusual, suspicious, or high-risk behavior;
• You have violated the terms of this Agreement, including the CoffeeRoo Money Back Guarantee, or any associated return, listing, or performance policy;
• A legal or regulatory authority has issued a directive that requires us to freeze or withhold funds;
• You have failed to provide verification information upon request;
• There is a reasonable belief that release of the funds would result in a financial loss to CoffeeRoo, a CoffeeRoo Payment Entity, or any user of the platform.

11.3 Effect and Duration of Restrictions

When funds are restricted:

• You may be unable to withdraw, transfer, or otherwise access the restricted amount;
• The restriction may apply to a specific transaction, a group of transactions, or the total balance in your account;
• CoffeeRoo will determine the duration of the restriction based on the nature of the underlying issue, including the time required for dispute resolution, risk assessment, or compliance verification.

CoffeeRoo may release funds incrementally, impose rolling reserves, or extend hold periods in accordance with your account history, performance metrics, and applicable risk thresholds.

11.4 Notice of Action

Where possible and permitted by law, CoffeeRoo will provide you with timely notice of any fund restriction, including:

• The reason for the restriction;
• The expected duration of the hold or reserve period;
• The steps, if any, required for resolution and release of funds.

However, in cases involving potential fraud, regulatory compliance, or legal restrictions, CoffeeRoo may withhold specific details of the action taken to protect the integrity of ongoing investigations or to comply with law enforcement obligations.

11.5 Non-Exclusive Remedy

Restriction or withholding of funds is a non-exclusive remedy and may be used in conjunction with other actions as provided under Clause 9 (Breach), such as account suspension, listing removal, or legal enforcement.

You expressly acknowledge and agree to the use of such fund restrictions as a condition of your continued access to CoffeeRoo services.

12. Click & Collect Service

CoffeeRoo offers a Click & Collect service to facilitate convenient order fulfilment, allowing buyers to purchase items online and retrieve them in person either from designated third-party collection points or directly from participating retail sellers.

This clause governs the terms and conditions applicable to both buyers and sellers engaging with the Click & Collect service and forms an integral part of this User Agreement.

12.1 Click & Collect – Obligations for Sellers

If you are a seller offering items eligible for Click & Collect through partner networks such as ParcelPoint or HUBBED, you must comply with the Click & Collect Terms of Use for Sellers, which are incorporated into this Agreement by reference.

As a participating seller, you expressly agree to:

• Ensure that items listed as eligible for Click & Collect are accurately represented and ready for fulfilment in accordance with the service timelines;
• Comply with shipping, packaging, and delivery procedures required by CoffeeRoo and its logistics partners;
• Accept and process returns for Click & Collect purchases in accordance with your return policy and the CoffeeRoo Money Back Guarantee (where applicable);
• Take responsibility for all customer service inquiries arising from the Click & Collect transaction, including fulfilment issues, delayed availability, or incorrect orders.

Failure to adhere to these obligations may result in removal from the Click & Collect program, loss of selling privileges, or enforcement measures under Clause 9.

12.2 Click & Collect – Rights and Responsibilities of Buyers

As a buyer selecting the Click & Collect option at checkout, you agree to the following terms:

• You will be notified via email or SMS when your item is ready for collection at the selected location. By providing a mobile number, you consent to receiving such notifications in accordance with the CoffeeRoo User Privacy Notice;
• You must collect the item only from the location designated during the checkout process. Substitution of collection points is not permitted post-purchase;
• At the time of collection, you may be required to present:
  • Your order confirmation or collection code, and
  • Valid photo identification matching the name on the order;
• Items will be held at the designated collection location for a limited time window, as specified at the time of purchase. If you fail to collect the item within this time period, the order may be cancelled and will no longer be eligible under the CoffeeRoo Money Back Guarantee.

12.3 Third-Party Collection Points (ParcelPoint and HUBBED)

If you opt to collect your purchase from a ParcelPoint or HUBBED location:

• The terms and conditions of the respective third-party provider apply in addition to this Agreement:
  • ParcelPoint End User Terms of Service
  • HUBBED Terms of Service
• The phrase “Free Click & Collect” on the platform indicates that there is no additional fee charged for using this delivery method. However, this does not negate standard postage charges that may apply for shipping to the collection point, as stated by the seller.

12.4 Retailer-Hosted Click & Collect

Where you choose to collect your item directly from a retailer’s own premises (rather than a third-party location), the following terms apply:

• Information regarding product availability, pickup times, store hours, and address details are provided by the seller and may not be real-time or independently verified by CoffeeRoo;
• The seller is solely responsible for:
  • Ensuring the item is available and ready for collection,
  • Managing customer service communications,
  • Administering returns, cancellations, or refunds;
• The CoffeeRoo Money Back Guarantee does not apply to Click & Collect purchases made directly from a seller’s retail location. You are encouraged to review the seller’s individual returns and cancellation policy prior to completing your order.

13. CoffeeRoo Plus Membership Program

The CoffeeRoo Plus Program (“CoffeeRoo Plus”) is a subscription-based service offered by CoffeeRoo that provides eligible members with exclusive benefits, including, but not limited to, free shipping, free returns on selected items, and other promotional advantages, subject to the terms set out below.

This section sets forth the rights, responsibilities, and conditions applicable to both buyers and sellers participating in the CoffeeRoo Plus program. The terms below are in addition to, and form an integral part of, the CoffeeRoo User Agreement.

13.1 CoffeeRoo Plus for Buyers

As a buyer, by enrolling in CoffeeRoo Plus, you acknowledge and agree to be bound by the CoffeeRoo Plus Terms and Conditions, which are hereby incorporated by reference into this Agreement.

As a CoffeeRoo Plus subscriber, you are entitled to benefits made available exclusively to members, including:

• Free standard or express shipping on eligible CoffeeRoo Plus listings;
• Free returns, as permitted by the seller’s return policy and applicable law;
• Early or exclusive access to certain promotional events or product categories;
• Such other benefits as CoffeeRoo may introduce from time to time.

These benefits are subject to availability, and CoffeeRoo does not guarantee uninterrupted access to all Plus features. Membership benefits apply only to items bearing the CoffeeRoo Plus badge at the time of purchase.

Subscription fees for CoffeeRoo Plus may be charged monthly or annually and are non-refundable unless required by law. Membership may be cancelled at any time through your CoffeeRoo account settings, but cancellations may not entitle you to a prorated refund unless expressly stated in the program terms.

13.2 CoffeeRoo Plus for Sellers

As a seller, your listings may be designated as CoffeeRoo Plus-eligible if they satisfy the criteria established by CoffeeRoo. By using CoffeeRoo services and allowing CoffeeRoo Plus benefits to be applied to your listings, you agree to the following conditions:

• You may be required to provide express or free standard shipping at your own expense for items marked with the CoffeeRoo Plus badge;
• You agree to adhere to all shipping and return standards as defined in the CoffeeRoo Plus Terms and any related seller policies;
• You acknowledge that CoffeeRoo retains sole discretion to determine which of your listings display the CoffeeRoo Plus badge. This includes the right to:
  • Include or exclude listings without prior notice;
  • Modify eligibility criteria or revoke participation privileges at any time.

Sellers may not:

• Misrepresent CoffeeRoo Plus as their own proprietary service, or suggest affiliation beyond that which is authorized in writing by CoffeeRoo;
• Use the CoffeeRoo Plus badge, brand, or benefits in external marketing or promotions without prior written approval;
• Charge additional postage fees for Plus-eligible orders in a manner inconsistent with the actual shipping cost incurred.

If CoffeeRoo determines that you are abusing the program—for example, by inflating postage charges or failing to meet shipping obligations—we reserve the right to:

• Revoke CoffeeRoo Plus eligibility for some or all of your listings;
• Recover costs improperly charged to buyers;
• Suspend or terminate your participation in the program.

You may opt out of CoffeeRoo Plus at any time by adjusting your listing or account preferences. However, withdrawal from the program may affect the visibility of your listings and eligibility for related promotional tools.

14. Access to the Platform and Prohibited Interference

14.1 Automated Access Restrictions

The CoffeeRoo platform and its associated websites, databases, and services are protected by technical measures, including robot exclusion headers and other safeguards designed to regulate and restrict automated access. You agree not to violate, bypass, or tamper with these protections.

Unless expressly authorized in writing by CoffeeRoo, you are prohibited from using any form of automated tools or technologies, including but not limited to:

• Robots;
• Web crawlers;
• Spiders;
• Scrapers;
• Indexing bots;
• Data extraction tools;
• Automated scripts or browser plugins,

to access, query, retrieve, download, copy, or otherwise interact with the CoffeeRoo platform, its listings, user data, or underlying infrastructure.

This prohibition applies to both commercial and non-commercial use cases.

14.2 Prohibited Interference with Platform Operations

You agree that you shall not engage in any activity, directly or indirectly, that could interfere with, disrupt, or place an unreasonable burden on the proper operation and functionality of CoffeeRoo’s services. Prohibited actions include, but are not limited to:

• Initiating excessively frequent or high-volume requests to CoffeeRoo servers, whether manually or via automated means;
• Circumventing or attempting to circumvent CoffeeRoo’s rate-limiting, authentication, access control, or security systems;
• Reproducing, distributing, copying, modifying, or publicly displaying any content from the CoffeeRoo site (except your own content) without obtaining prior express written consent from both CoffeeRoo and any relevant third-party rights holders;
• Using CoffeeRoo’s infrastructure or tools in a manner that would interfere with, disable, disrupt, or otherwise degrade the experience of other users, or the reliability of the CoffeeRoo platform as a whole;
• Reverse engineering or attempting to decompile or extract source code from any proprietary CoffeeRoo software, algorithms, or functionality.

14.3 Bypassing Access Restrictions

You further agree that you shall not take any action intended to or having the effect of:

• Bypassing any digital rights management, access control, login, or authentication mechanisms employed by CoffeeRoo;
• Circumventing our robot exclusion headers or similar mechanisms designed to restrict access to certain parts of the platform;
• Accessing data or user information that is not intended for you, or for which you do not have authorized access.

14.4 Enforcement and Remedies

Violations of this clause may result in immediate suspension or termination of your access to CoffeeRoo, legal action, and/or technical intervention (such as IP blocking, blacklisting, or referral to law enforcement authorities). CoffeeRoo reserves all rights available at law and in equity to pursue civil or criminal remedies for any unauthorized access or misuse of its systems.

15. Conditions Governing Item Listings on CoffeeRoo

When you list an item for sale on the CoffeeRoo platform, you agree to comply fully with the terms of this Agreement, all relevant platform policies, and applicable laws. Your listing constitutes a binding offer to sell the item, subject to the conditions set forth herein.

15.1 General Compliance and Seller Responsibilities

By creating and submitting a listing, you represent, warrant, and agree that:

• You shall comply with all CoffeeRoo rules and policies, including but not limited to the Listing Policies, Selling Practices Policy, and Prohibited and Restricted Items Policy;
• You shall pay all applicable listing and selling fees as outlined in CoffeeRoo’s official fee schedules;
• You are legally authorized to sell the item and have full rights, title, or permission to list and transfer the goods;
• You accept full responsibility for the accuracy, completeness, and legality of the information provided in your listing, including:
  • Item description and condition;
  • Images and media;
  • Pricing, shipping, and return terms;
  • Compliance with third-party intellectual property rights.

15.2 Platform Display and Search Limitations

You acknowledge and accept that CoffeeRoo cannot guarantee the appearance, position, or visibility of any listing within user search results or browse pages. The visibility of your listing may be influenced by numerous factors, including but not limited to:

• Listing format (auction, fixed price, etc.);
• Time remaining until listing expiry;
• Use of keywords, price, and shipping costs;
• Seller rating, feedback, and compliance history;
• Buyer behavior, relevance algorithms, or promotional settings.

CoffeeRoo reserves the right to modify its algorithmic search logic or marketplace display criteria at any time and without notice.

15.3 Listing Placement and Categorization

All items must be accurately categorized within the most relevant product category or categories offered on the platform. If you list an item in more than one category:

• Both listings must comply with category-specific rules;
• If the final value fees differ between categories, the higher fee will apply if the item sells.

Misuse of categorization, including the deliberate placement of listings in unrelated categories to gain exposure, may result in removal of the listing and/or enforcement actions under Clause 9.

15.4 Content Moderation and Edits

CoffeeRoo retains the right, but not the obligation, to moderate, revise, or remove listings that violate platform policies, misrepresent items, or contain inappropriate content. You acknowledge that:

• It may take several hours (or up to 24 hours) for your listing to become searchable or visible across the site;
• CoffeeRoo may, without prior notice, edit or supplement listing metadata—particularly when relying on standardized Catalogue Content—to improve accuracy, consistency, or platform compliance;
• Listings that contravene any applicable laws, infringe intellectual property, or violate CoffeeRoo’s standards may be suppressed or permanently removed.

15.5 Listing Duration and Availability

The duration of each listing, including automatic renewals, is determined by the listing format and the options selected at the time of creation. CoffeeRoo does not guarantee that listings will remain active for their full intended duration and is not liable for any technical or system limitations that affect listing performance or uptime.

16. International Use, Transactions, and Compliance

CoffeeRoo is a global e-commerce platform, and many of its services are accessible by users located outside of Australia. This section governs the terms and conditions applicable to international buyers and sellers using the platform and outlines the compliance obligations associated with cross-border transactions.

16.1 Access to International CoffeeRoo Sites

Users registered on coffeeroo.com.au may access and interact with CoffeeRoo platforms across various jurisdictions. Likewise, international users may access and purchase from listings published on coffeeroo.com.au.

However, please be aware:

• Listings displayed on the CoffeeRoo platform may originate from, or be fulfilled by, sellers located in jurisdictions outside Australia;
• Purchases made by international buyers may be governed by the User Agreement and policies of the CoffeeRoo domain used at checkout (e.g., .com, .uk, .nz);
• Fees, tax implications, and consumer protections may differ based on the applicable country or jurisdiction.

You are solely responsible for reviewing and understanding the local terms, including:

• [International Trading Policy]
• [International Selling Policy]

16.2 Compliance with Applicable Laws and Taxation Requirements

Both buyers and sellers engaging in international transactions must ensure full compliance with:

• Local import/export regulations;
• Applicable customs duties, tariffs, and taxes (e.g., Goods and Services Tax (GST), Value Added Tax (VAT), or Sales Tax);
• Consumer protection laws in the jurisdiction where the item is purchased or delivered.

CoffeeRoo does not guarantee that any listing complies with international laws, nor does it assume responsibility for customs clearance, delays, or items seized by authorities.

Important: You are solely responsible for determining whether your use of CoffeeRoo services complies with the laws and regulations of the jurisdiction in which you reside or conduct business.

16.3 International Listings by Australian Sellers

If you are a seller listing items on coffeeroo.com.au, your listings may be made visible on other international CoffeeRoo sites based on your shipping settings and platform configurations. You acknowledge and agree that:

• Selecting international postage options increases your item’s visibility to global buyers;
• Even if you do not explicitly select international postage, your items may still be displayed internationally and purchased by overseas buyers, unless restricted via your account settings;
• Listings displayed internationally may be subject to fees, taxes, and conversion charges not visible at the time of listing.

To limit or exclude international access, you must configure your shipping preferences accordingly, as detailed in the [International Selling Policy].

16.4 Currency, Language, and Translation Tools

To support international commerce, CoffeeRoo may provide optional tools and estimates, including but not limited to:

• Currency conversion estimates, which are approximate and may not reflect actual conversion rates charged by your payment provider;
• International shipping calculators, which are informational and based on third-party data;
• Automatic or user-triggered translation tools for listing content, which are offered solely for convenience.

CoffeeRoo makes no warranties as to the accuracy, completeness, or availability of such tools and shall not be liable for reliance placed on translated content or estimated pricing.

16.5 Disputes and Jurisdictional Limitations

Cross-border transactions may result in disputes governed by foreign laws or resolved in international courts or arbitration forums. You acknowledge that CoffeeRoo:

• Cannot guarantee the enforceability of foreign judgments or dispute resolutions;
• May be limited in its ability to mediate or resolve disputes involving parties or goods located outside of Australia.

You agree to bear any risks associated with international transactions and are encouraged to conduct your own due diligence before engaging in cross-border commerce.

17. Payment Services and Settlement Mechanisms

CoffeeRoo facilitates payments between buyers and sellers through third-party financial service providers known as CoffeeRoo Payment Entities. This section governs your rights, responsibilities, and obligations regarding the use of such services. All users, whether acting as buyers or sellers, agree to be bound by the CoffeeRoo Payments Terms of Use, which are incorporated herein by reference.

17.1 Payment Processing by CoffeeRoo Payment Entities

CoffeeRoo does not process payments directly. Instead, it utilizes designated third-party financial institutions or affiliates (each a CoffeeRoo Payment Entity) to:

• Receive payments from buyers;
• Disburse funds to sellers;
• Manage refunds, chargebacks, and transaction disputes.

All payment-related services provided through the platform are subject to the terms and compliance requirements imposed by these entities, as well as any applicable financial regulations, anti-money laundering (AML) laws, and sanctions rules.

By using CoffeeRoo, you authorize the applicable CoffeeRoo Payment Entity to act as your payment processor for transactions made on or through the platform.

17.2 Seller Obligations

If you are a seller:

• You must provide accurate and up-to-date business and banking information to enable payment processing;
• You agree to accept payments exclusively through the CoffeeRoo Payment Entity designated for your jurisdiction;
• You grant CoffeeRoo and its Payment Entities the authority to:
  • Withhold, delay, or reverse payments where necessary for fraud prevention, dispute resolution, or regulatory compliance;
  • Deduct platform fees, taxes, refunds, and chargeback amounts from your sales proceeds;
  • Restrict or reserve funds where your account is deemed high-risk or subject to investigation;
  • Apply exchange rates and currency conversion fees where applicable.

17.3 Buyer Responsibilities and Authorizations

If you are a buyer:

• You agree to remit payment for purchases using one of the payment methods accepted by CoffeeRoo’s designated Payment Entities (e.g., credit card, debit card, bank transfer, etc.);
• Payment is deemed complete once it is received by the CoffeeRoo Payment Entity, who acts as the payment processor on behalf of the seller;
• You authorize the CoffeeRoo Payment Entity to store and securely process your payment credentials (including card numbers and expiration dates) for future transactions, refunds, or recurring payments;
• You may update your stored payment methods via your account settings, and such updates shall become effective immediately.

17.4 Transaction Holds, Delays, and Compliance Reviews

Payments made or received via the CoffeeRoo platform may be subject to temporary holds, delays, or compliance reviews in the following scenarios:

• Suspected fraudulent activity;
• Inconsistencies in account identity verification;
• High-value or unusual transactions;
• Transactions flagged under AML or sanctions screening protocols;
• Policy violations or active user disputes.

You acknowledge that CoffeeRoo and its Payment Entities are under no obligation to release payments until the resolution of such issues is complete.

17.5 Refunds and Chargebacks

In the event a refund is issued to a buyer (whether due to a return, cancellation, or CoffeeRoo Money Back Guarantee claim):

• The refund will be processed by the same CoffeeRoo Payment Entity that originally received the buyer’s funds;
• Refund timing is subject to third-party banking institutions, card issuers, and payment networks;
• If a chargeback is initiated, CoffeeRoo may debit the seller’s account for the disputed amount and apply associated fees, in accordance with the Payments Terms of Use.

Buyers are advised that initiating a chargeback through their financial institution may disqualify them from filing a separate claim under CoffeeRoo’s internal resolution policies.

17.6 Third-Party Terms and Currency Conversion

All users acknowledge that:

• CoffeeRoo Payment Entities may utilize third-party providers (e.g., card networks, banks, currency exchanges) whose terms, privacy policies, and fees may apply in addition to those of CoffeeRoo;
• Currency conversion rates are determined by the CoffeeRoo Payment Entity or its affiliates and may include an additional spread or margin;
• CoffeeRoo is not responsible for inaccuracies, fees, or disputes arising from third-party financial institutions.

18. Taxes on Purchases and Sales on CoffeeRoo

This section governs the tax-related obligations of both buyers and sellers in relation to transactions conducted through the CoffeeRoo platform. By using CoffeeRoo, you agree to comply with all applicable local, state, federal, and international tax laws, regulations, and reporting requirements.

18.1 General Tax Responsibilities

Both buyers and sellers acknowledge and agree that:

• They are individually and independently responsible for determining and fulfilling any tax obligations that may apply to their use of CoffeeRoo’s services;
• This includes, but is not limited to:
  • Goods and Services Tax (GST);
  • Value Added Tax (VAT);
  • Sales Tax;
  • Import/export duties;
  • Income tax reporting;
  • Withholding obligations where applicable.

CoffeeRoo does not provide tax advice and disclaims all liability for your tax compliance obligations. Users are strongly advised to consult with qualified tax professionals or government authorities (such as the Australian Taxation Office) for guidance.

18.2 Collection and Remittance of Transaction Taxes by CoffeeRoo

In jurisdictions where CoffeeRoo is legally required to collect and remit taxes on consumer purchases (e.g., GST or VAT), the following terms apply:

• The applicable tax may be calculated and added to the displayed item price, depending on the buyer’s shipping address and local regulations;
• Taxes will be clearly shown at checkout before the transaction is finalized;
• Upon successful payment, CoffeeRoo (or the relevant CoffeeRoo Payment Entity) will collect the tax and remit it directly to the appropriate tax authority on behalf of the seller, as required by law;
• The seller agrees to cooperate with CoffeeRoo in facilitating tax compliance, including providing business or tax identification information if requested.

In such cases, CoffeeRoo may not be obligated to report or disburse the collected tax amounts to the seller. The seller’s tax documentation should reflect only the net proceeds received.

18.3 Tax Obligations for Buyers

As a buyer:

• You agree that taxes may be added to the item’s listed price, depending on your delivery address and the seller’s tax registration status;
• You acknowledge that any applicable taxes and duties will be presented before purchase confirmation, and by completing the transaction, you agree to pay the total inclusive price;
• You are responsible for complying with any post-purchase tax requirements, such as self-assessed use tax or import declarations, as required by the laws of your country or region.

18.4 Tax Obligations for Sellers

As a seller:

• You are responsible for determining whether your business is subject to tax registration in the jurisdiction(s) where you sell goods or services, and for collecting, reporting, and remitting all applicable taxes not otherwise collected by CoffeeRoo;
• You must provide accurate tax information, such as an Australian Business Number (ABN) or foreign tax registration number, if required;
• You understand and accept that:
  • CoffeeRoo may collect taxes on your sales in certain regions where legally mandated;
  • CoffeeRoo may issue notifications or documentation reflecting tax collected and remitted, but this is not a substitute for your independent tax records or compliance obligations.

Sellers are encouraged to consult the [CoffeeRoo Tax Policy] for further guidance.

18.5 No Liability for Tax Misreporting

CoffeeRoo disclaims all responsibility for:

• Any errors, omissions, or inaccuracies in tax calculations;
• Any penalties, interest, or enforcement actions resulting from a user’s failure to comply with tax laws;
• Misuse of tax tools or data by users.

Use of any tax calculation, reporting, or display functionality provided by CoffeeRoo is at your own risk and provided for convenience only.

19. Account Closure and Termination of Services

This section governs the process by which you may voluntarily close your CoffeeRoo account, as well as the circumstances under which CoffeeRoo may facilitate or require such closure.

19.1 Voluntary Account Closure by User

You may request to close your CoffeeRoo account at any time through your account settings or by submitting a formal request to CoffeeRoo Customer Support, provided that the following conditions are satisfied:

• No active listings: All items you have listed for sale must be ended or expired;
• No pending transactions: You must not have any unresolved purchases, sales, deliveries, or disputes in progress;
• No account restrictions: Your account must be in good standing and free from suspension, holds, or compliance investigations;
• All outstanding fees paid: You must have settled all outstanding invoices, platform fees, taxes, reimbursements, and other charges owed to CoffeeRoo or any CoffeeRoo Payment Entity.

Upon successful closure, your user profile and associated public content will be deactivated. However, CoffeeRoo may retain your data in accordance with applicable legal obligations and the CoffeeRoo User Privacy Notice.

19.2 Closure by CoffeeRoo

CoffeeRoo reserves the right, at its sole discretion and without prior notice, to close or restrict an account if:

• The user has engaged in prohibited or unlawful conduct in violation of this Agreement or platform policies;
• The account has been inactive for an extended period, as defined by internal operational standards;
• There are unresolved security concerns, identity mismatches, or fraud risks associated with the account;
• The user has failed to comply with applicable payment obligations or provided false or misleading information;
• The user has created multiple accounts in breach of CoffeeRoo’s multi-account or suspension policies.

CoffeeRoo may also close accounts to comply with legal obligations, court orders, regulatory inquiries, or law enforcement directives.

19.3 Effect of Account Closure

Once an account is closed—whether voluntarily or by CoffeeRoo:

• All rights to access the platform and use CoffeeRoo services shall terminate immediately;
• Any active listings, watchlists, or stored cart items shall be deleted or disabled;
• Access to transaction history, funds, stored payment methods, and message archives may be revoked or limited;
• Any funds remaining in your account or due to you shall be disbursed in accordance with applicable policies, subject to any holds or pending claims;
• Any licenses granted under this Agreement shall immediately terminate, except those expressly stated to survive account closure.

19.4 Surviving Obligations

Notwithstanding the closure of your account, the following obligations shall survive and remain in full force and effect:

• Outstanding payment obligations, including reimbursement claims or legal liabilities;
• Dispute resolution provisions as set forth in Clause 24;
• Intellectual property rights and licenses granted to CoffeeRoo (see Clause 6);
• Indemnification and limitation of liability (see Clauses 7 and 21);
• Any obligations arising from transactions initiated prior to account closure.

20. Privacy and Use of Personal Information

This section outlines how CoffeeRoo collects, uses, stores, discloses, and safeguards your personal information in connection with your use of the platform. By using CoffeeRoo’s services, you consent to the handling of your personal data in accordance with this Agreement and the CoffeeRoo User Privacy Notice, which is incorporated herein by reference.

20.1 Collection and Use of Personal Information

CoffeeRoo collects personal information directly from you and, where applicable, from third parties, including but not limited to:

• Your name, contact details, and billing information;
• Your account login credentials and transaction history;
• Content you post, submit, or transmit on or through the platform;
• Information collected via cookies, device identifiers, or analytics tools.

Such data is collected for lawful purposes, including:

• Providing access to CoffeeRoo’s services and features;
• Facilitating transactions and dispute resolution;
• Ensuring platform security and compliance;
• Communicating with you regarding your account, transactions, or service updates;
• Marketing and promotional activities (only with your consent or as permitted by law).

All processing of personal information is conducted in accordance with applicable privacy laws, including but not limited to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

20.2 Data Storage and Security

CoffeeRoo stores user data on secure servers located in jurisdictions such as the United States. We implement commercially reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

Despite our best efforts, no system is entirely immune to intrusion. You acknowledge and accept the inherent risks associated with internet-based data transmission and agree that CoffeeRoo shall not be held liable for unauthorized access beyond its reasonable control.

20.3 Access, Correction, and Management of Personal Data

You may access, review, and correct your personal data at any time through your CoffeeRoo account settings. You also have the right to:

• Update your communication and marketing preferences;
• Request a copy of your stored personal information;
• Request deletion of your personal data, subject to applicable retention obligations.

Requests to exercise these rights may be subject to identity verification and applicable legal exceptions.

20.4 Disclosure to Third Parties

CoffeeRoo does not sell, rent, or disclose your personal information to third parties for their direct marketing purposes without your explicit consent. We may, however, share your personal data with:

• Service providers or partners involved in payment processing, shipping, analytics, or IT infrastructure;
• Law enforcement, regulatory bodies, or government authorities, where required by law, subpoena, or court order;
• Other users, in connection with transactions you initiate or participate in (e.g., disclosing a shipping address to a seller).

All third parties are contractually obligated to protect your personal information in accordance with CoffeeRoo’s privacy standards.

20.5 User Responsibility Regarding Privacy of Others

If you receive information about another CoffeeRoo user during the course of a transaction or interaction, you agree to use such information solely for the purpose of completing that transaction or facilitating related communication. You shall not:

• Use the information for unsolicited marketing, data scraping, or advertising;
• Disclose, transfer, sell, or exploit the information for any unrelated or unauthorized purpose.

You are required to respect the privacy rights of other users, and any breach of this obligation may result in enforcement actions under Clause 9 and/or legal liability.

20.6 Third-Party Links and Services

The CoffeeRoo platform may contain links to external websites or integrate with third-party services. You acknowledge that:

• Such third-party services may have their own privacy policies and practices;
• CoffeeRoo does not endorse, control, or accept liability for the privacy practices or content of any external websites or third-party tools.

Your use of such services is at your own risk and subject to their respective terms.

21. Indemnification

This clause sets forth your obligations to indemnify and hold CoffeeRoo and its related entities harmless in the event your conduct gives rise to legal liability, claims, or financial loss.

21.1 Scope of Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless CoffeeRoo and its affiliates, subsidiaries, parent companies, directors, officers, employees, agents, representatives, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all:

• Claims;
• Demands;
• Actions;
• Proceedings;
• Losses;
• Damages;
• Penalties;
• Fines;
• Costs;
• Liabilities;
• Expenses (including reasonable legal and accounting fees);

arising from or related to:

1. Your breach of this User Agreement or any of the incorporated policies, including the CoffeeRoo Payments Terms of Use and the CoffeeRoo Privacy Notice;
2. Your violation of any applicable laws, regulations, or third-party rights, including intellectual property rights, privacy rights, or consumer protection laws;
3. Content you submit, upload, list, post, or transmit via the CoffeeRoo platform, including claims that such content is defamatory, infringing, deceptive, or otherwise unlawful;
4. Your interaction with other users, including disputes over transactions, goods, payments, returns, shipping, or feedback;
5. Your use of the platform or any services or features made available through CoffeeRoo in a manner not expressly authorized by this Agreement;
6. Your misuse of user information, including improper disclosure, unauthorized marketing, or violations of privacy obligations under Clause 20.5.

21.2 Indemnification Process

CoffeeRoo reserves the right to assume, at its sole discretion and at your expense, the exclusive defense and control of any matter for which you are required to indemnify the Indemnified Parties. In such instances:

• You shall cooperate fully with our defense, including providing timely information and access to evidence or witnesses;
• You may not settle any claim, demand, or proceeding without the prior written consent of CoffeeRoo, unless the settlement fully releases all Indemnified Parties without imposing any obligation or liability on them.

CoffeeRoo’s failure to promptly enforce its rights under this clause shall not be deemed a waiver or limitation of any indemnification entitlement.

21.3 Survival

Your indemnification obligations shall survive termination or suspension of this Agreement, the closure of your CoffeeRoo account, and any cessation of your use of the platform.

22. No Agency, Partnership, or Employment Relationship

This clause clarifies the legal relationship between you and CoffeeRoo in connection with your use of the platform and any associated services.

22.1 Independent Contractual Relationship

You acknowledge and agree that no agency, joint venture, partnership, franchise, employment, or fiduciary relationship exists between you and CoffeeRoo as a result of:

• This User Agreement;
• Your use of the CoffeeRoo website or services;
• Your participation in any CoffeeRoo program, including CoffeeRoo Plus, CoffeeRoo Stores, or payment processing services;
• Your listing, buying, selling, or otherwise transacting on the platform.

You shall not represent or imply that you are an agent, employee, representative, or affiliate of CoffeeRoo, or that you have the authority to bind CoffeeRoo in any manner whatsoever.

22.2 No Authority to Act on Behalf of CoffeeRoo

Unless otherwise expressly authorized in writing by CoffeeRoo:

• You may not make any representation or enter into any obligation on behalf of CoffeeRoo;
• You shall not use CoffeeRoo’s name, trademarks, branding, or confidential information in a way that implies endorsement, sponsorship, or affiliation beyond the limited, permitted uses under this Agreement;
• Any contract, arrangement, or dispute between users of the platform (e.g., buyers and sellers) is strictly between those parties and does not involve CoffeeRoo as a principal, agent, or intermediary.

22.3 Contractual Autonomy

Each party to this Agreement is acting as an independent entity and shall be solely responsible for its own business operations, taxes, employment practices, and legal compliance obligations. Nothing in this Agreement shall be construed to:

• Create a relationship of master and servant;
• Impose liability on CoffeeRoo for acts or omissions of any user;
• Entitle either party to act as a legal representative or agent of the other, except as explicitly provided herein.

23. Notices

This clause governs the formal means of communication between you and CoffeeRoo for legal and contractual purposes.

23.1 Notices to CoffeeRoo

All legal notices, formal claims, or contractual communications intended for CoffeeRoo must be delivered to our registered business address or official contact methods as follows:

Mailing Address:
CoffeeRoo
PO Box, Denman Prospect, ACT 2611
Australia

Email Address:
sales@coffeeroo.com.au

All notices must be submitted in writing and delivered by one of the following methods:

• Registered ordinary post (if sent within Australia);
• Registered airmail (if sent from outside Australia);
• Courier delivery with proof of receipt;
• Electronic facsimile or email, provided that delivery is successfully transmitted and acknowledged.

Notices sent via postal mail shall be deemed received three (3) business days after the date of dispatch (within Australia) or ten (10) business days for international mail. Notices sent via email or facsimile shall be deemed received twenty-four (24) hours after successful transmission, unless the sender receives a bounce-back or error notification.

23.2 Notices to You

Unless otherwise required by law, CoffeeRoo may send notices to you using the following methods:

• The primary email address associated with your registered CoffeeRoo account;
• A secure message delivered via CoffeeRoo Messages within your account dashboard;
• Postal mail to your physical mailing address on record (where applicable).

You are solely responsible for maintaining accurate and current contact information in your account settings. If your contact details are invalid, incomplete, or outdated, you waive any claim that notice was not received.

23.3 Notice Effective Date

Unless otherwise stated:

• Email and digital message notices shall be deemed effective twenty-four (24) hours after dispatch;
• Mail notices shall be deemed effective three (3) days after posting (domestic) or ten (10) days after international dispatch.

CoffeeRoo may also issue public announcements or platform-wide notifications through the CoffeeRoo Announcements page or other official channels, which shall constitute general notice to users.

24. Legal Disputes and Dispute Resolution Procedures

This clause outlines the mechanisms for resolving disputes that may arise between you and CoffeeRoo. By using the platform, you agree to the following dispute resolution process, governing law, and jurisdictional terms.

24.1 Initial Resolution Through Customer Support

If a dispute arises between you and CoffeeRoo, we strongly encourage you to contact our Customer Service team as a first step. We aim to resolve all complaints, technical issues, or misunderstandings promptly and in good faith.

All users are expected to engage in cooperative efforts to resolve issues informally before initiating formal proceedings.

24.2 Mandatory Consideration of Alternative Dispute Resolution (ADR)

If an informal resolution is not possible, both parties agree to consider good-faith participation in alternative dispute resolution (ADR) processes before commencing litigation. This may include:

• Mediation, administered by a mutually agreed-upon service provider or in accordance with the rules of the Australian Disputes Centre or another recognized body;
• Online Dispute Resolution (ODR) mechanisms, where appropriate and accessible.

Participation in ADR does not waive any party’s legal rights but is intended to provide an efficient, less costly path to resolution where feasible.

24.3 Governing Law

This Agreement, including all rights, obligations, and claims arising out of or in connection with your use of the CoffeeRoo platform, shall be governed by and construed in accordance with the laws of the Australian Capital Territory (ACT), Australia, without regard to its conflict of laws principles.

24.4 Jurisdiction and Venue

Unless otherwise provided by applicable law, you and CoffeeRoo agree to submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory (ACT) for the adjudication of any legal action or proceeding arising under or in connection with this Agreement.

This means:

• CoffeeRoo may bring an action in ACT or in the jurisdiction where you reside;
• You may bring an action in ACT or in your place of domicile, subject to applicable legal protections.

Nothing in this clause shall prevent either party from seeking urgent injunctive or equitable relief in any appropriate forum.

24.5 International Users

If you are accessing CoffeeRoo from outside Australia:

• You are responsible for ensuring compliance with all laws and regulations of your country of residence or business;
• You acknowledge that CoffeeRoo is based in Australia, and that some rights or remedies may be limited in your jurisdiction;
• Any claim brought in a foreign court may be subject to the conflict of laws principles of that jurisdiction.

25. General Provisions

This section outlines overarching principles and residual legal terms that apply to the entire User Agreement and the relationship between you and CoffeeRoo.

25.1 Entire Agreement

This Agreement—including all policies, procedures, supplemental terms, schedules, and linked documents referenced herein—constitutes the entire agreement between you and CoffeeRoo concerning the use of the CoffeeRoo platform and services. It supersedes and extinguishes all prior agreements, representations, understandings, or communications, whether written or oral, relating to the subject matter herein.

25.2 Severability

If any provision, term, or clause of this Agreement is determined by a competent court or authority to be invalid, unlawful, or unenforceable:

• That provision shall be severed from the remainder of the Agreement;
• The remaining provisions shall continue in full force and effect;
• A valid and enforceable provision that most closely reflects the original intent shall, where permissible, be substituted in place of the unenforceable clause.

25.3 Assignment and Transfer of Rights

You may not assign, sublicense, transfer, or otherwise dispose of any of your rights or obligations under this Agreement without the prior written consent of CoffeeRoo.

CoffeeRoo reserves the right, at its sole discretion, to assign or transfer any of its rights or obligations under this Agreement to:

• An affiliated company or business successor;
• A purchaser of all or substantially all of CoffeeRoo’s business or assets;
• Any other third party, provided that such party assumes CoffeeRoo’s obligations hereunder.

Any permitted assignment shall be binding upon and inure to the benefit of the respective successors and permitted assigns.

25.4 Waiver

The failure of CoffeeRoo to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

• Any waiver by CoffeeRoo must be expressly stated in writing and signed by an authorized representative;
• No single or partial exercise of a right or remedy shall preclude any other or further exercise of that right or remedy.

25.5 Headings for Convenience Only

Section headings and titles are included for convenience and reference purposes only. They do not have legal or interpretive significance and shall not affect the construction or interpretation of any provision within this Agreement.

25.6 Survival of Terms

The following provisions of this Agreement shall survive account closure or termination of services, and shall remain in effect as long as necessary to give full force to their terms:

• Fees and Services (Clause 5);
• Content and Intellectual Property (Clause 6);
• Limitation of Liability (Clause 7);
• Indemnification (Clause 21);
• Legal Disputes (Clause 24);
• Any other clauses which by their nature are intended to survive.

25.7 Amendments and Updates to this Agreement

CoffeeRoo reserves the right to modify, revise, or update this Agreement and its incorporated policies at any time. Material amendments shall be communicated to users via one or more of the following channels:

• Email to your registered account address;
• CoffeeRoo Messages;
• Announcements posted on the CoffeeRoo platform.

Effective Date of Amendments:

• Unless otherwise stated, material amendments will take effect thirty (30) days after notice is issued;
• Non-material updates (such as clarifications or changes for safety or compliance) may take effect immediately.

If you do not agree to any amendment, your sole remedy is to cease use of CoffeeRoo services and, if applicable, close your account in accordance with Clause 19. Continued use of the platform following the effective date of the revised terms constitutes your acceptance of those changes.

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User Privacy Notice