Managing Feedback Disputes with Sellers
Leaving feedback helps others understand your experience with a seller. If a seller believes the feedback you left is unfair, they may choose to dispute it.
Are you a seller trying to address negative feedback? Check out our guide on how to challenge feedback you’ve received.
If there’s an issue with your order, it’s best to contact the seller directly to try to resolve things before posting feedback.
Why a Seller May Challenge Your Feedback
Positive reviews and high ratings are important for a seller’s credibility and business growth on eBay. If they receive negative feedback, they may respond to clarify the situation or request a revision. Some common reasons for disputing feedback include:
- The problem was outside their control
- They’ve fixed the issue and hope you’ll update your feedback
- They believe your feedback was unfair or didn’t consider all the facts
What Happens When a Seller Requests a Feedback Revision
If a seller asks you to revise your feedback, you’ll get an email with the details. From there, you’ll have 10 days to choose one of the following options:
- Update your feedback – Click Accept request in the email and follow the instructions to change your rating and comment. Your original feedback will be removed.
- Decline the request – Click Decline request in the email and explain your reason. You can also choose not to share the reason with the seller.
If you don’t take any action within 10 days, the request will expire and your feedback will remain unchanged.
