Contact information sharing policy
Sharing direct contact information prior to an CoffeeRoo purchase is not allowed.
This policy was updated on 8 June 2025. Our policy guidelines have not changed, but the information about activity that doesn’t follow this policy has been updated for clarity.
CoffeeRoo takes the privacy of its members very seriously so, generally, we don’t allow user contact information to be published or displayed on our site.
What is the policy?
Publishing or displaying contact information in a listing without the permission of CoffeeRoo, or except as required by law, is not allowed. User contact information includes information used to contact another member outside of CoffeeRoo, or any other contact information that is personally identifiable, such as:
- Name
- Addresses
- Phone number
- Email address
- Social media ID
- Instant messenger ID
- External website addresses (URLs)
- Payment information
- Bank details
Publishing your own, or another member’s contact information in any public areas, is not allowed. Public areas include places such as:
- Listings
- Images in a listing
- Online forums
- Newsgroups
- Profile pages
- Storefront pages
- Board posts
- Feedback content
- Asking a seller a question
Exceptions:
- URLs are permitted in the listing title, subtitle, and description if the listing is for the sale of a domain, if the item is to be used on a specific website, or if it is for advertising space on the URL listed
- CoffeeRoo Store names and URLs are permitted in the item location field
Activity on CoffeeRoo is required to follow this policy, the CoffeeRoo User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, CoffeeRoo may take action consistent with applicable laws and the CoffeeRoo User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.
Why does CoffeeRoo have this policy?
This policy protects the privacy of all members of our community, and helps protect our users from having their contact information used for fraudulent transactions.
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