User Privacy Notice
USER PRIVACY NOTICE
Effective Date: 31 May 2025
Website: https://www.coffeerroo.com.au
Business Name: CoffeeRoo
Business Address: Denman Prospect, ACT 2611, Australia
ABN: 72 407 602 397
- INTRODUCTION
CoffeeRoo (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Notice describes how we collect, use, disclose, and safeguard your information when you visit and interact with our website (“Site”), located at https://www.coffeerroo.com.au, or otherwise engage with us in connection with our goods, services, and online platform.
This Notice complies with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applies to all visitors, registered users, vendors, and any other persons accessing or using our Site.
- COLLECTION OF PERSONAL INFORMATION
We may collect personal information about you when you:
- Create an account on our Site;
- List, browse, or purchase goods;
- Contact our customer service team;
- Subscribe to our communications;
- Interact with us via social media, feedback, or reviews;
- Participate in promotions, surveys, or competitions.
The types of personal information we may collect include but are not limited to:
- Full name;
- Postal and billing address;
- Email address;
- Telephone number;
- Payment and transaction details;
- User account information;
- IP address and device/browser details;
- Geolocation data;
- Any other information you provide voluntarily.
- USE OF PERSONAL INFORMATION
We collect and use your personal information for the following purposes:
- To create and manage your CoffeeRoo user account;
- To facilitate transactions and process payments securely;
- To enable communication between buyers and sellers;
- To deliver purchased goods and provide tracking;
- To verify identity and prevent fraud;
- To send administrative communications, service updates, and promotional offers;
- To personalise your experience and improve our services;
- To perform analytics and monitor usage patterns;
- To comply with applicable laws, regulations, and legal obligations.
- DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
- Third-party service providers who assist in delivering our services (e.g., payment processors, logistics, IT providers);
- Sellers and buyers with whom you transact, to the extent necessary to fulfil your order;
- Law enforcement, government bodies, regulators, or legal advisers if required by law or to protect our legal interests;
- Affiliated entities or successors in the event of a corporate transaction such as a merger, acquisition, or sale of assets.
All third parties are required to use your information in accordance with this Privacy Notice and applicable privacy laws.
- INTERNATIONAL DATA TRANSFERS
CoffeeRoo is based in Australia; however, certain data processors or servers may be located overseas. Where your personal information is transferred outside Australia, we will take reasonable steps to ensure the recipient adheres to privacy protections that are substantially similar to those under the Australian Privacy Principles.
- SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect your personal information from unauthorised access, disclosure, loss, misuse, or alteration. These measures include but are not limited to:
- Encryption and secure payment gateways;
- Firewalls and access control mechanisms;
- Limited access to personal data by authorised personnel only;
- Secure user authentication procedures.
Despite our best efforts, no method of transmission or storage is completely secure. Accordingly, you acknowledge that any transmission is at your own risk.
- COOKIES AND TRACKING TECHNOLOGIES
Our Site uses cookies and similar tracking technologies to enhance your user experience and analyse traffic. Cookies may collect:
- Browser type and version;
- Device type and operating system;
- Referring/exit pages and URLs;
- Date/time stamps and clickstream data.
You may adjust your browser settings to refuse cookies, but doing so may limit certain features or functionality.
- DIRECT MARKETING COMMUNICATIONS
By creating an account or providing your email address, you consent to receive marketing emails, newsletters, and promotional materials from us. You may opt out at any time by clicking the “unsubscribe” link in such communications or contacting us directly.
- ACCESS AND CORRECTION
You have the right to request access to personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, or misleading. Requests should be submitted in writing to our Privacy Officer via the contact details provided below.
- RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as necessary to fulfil the purposes described in this Notice or as required by law. When we no longer need your personal information, we will securely delete or de-identify it.
- THIRD-PARTY LINKS AND SERVICES
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party entities. We encourage you to review the privacy notices of any third-party site you visit.
- CHANGES TO THIS PRIVACY NOTICE
We may amend this Privacy Notice at our discretion. Any changes will be effective upon posting the revised version to our Site. Your continued use of the Site constitutes your acceptance of any updated terms.
- CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding this Privacy Notice or our handling of your personal information, please contact us at:
Privacy Officer
CoffeeRoo
Denman Prospect, ACT 2611
Email: privacy@coffeeroo.com.au
- COMPLAINTS AND DISPUTE RESOLUTION
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
By using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Notice.
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