Unpaid Payment Policy

Unpaid Item Policy

Buyers on CoffeeRoo are required to complete payment for items within four calendar days of purchase.

Policy Overview (as of 1 June 2025):
The policy remains unchanged, but explanations about non-compliance have been clarified.

If payment isn’t made within this period, sellers may cancel the transaction, and the buyer will receive a record of the unpaid cancellation on their account.

Key Points:

• When a buyer wins an auction, accepts an offer, or uses “Buy It Now,” they are entering into a binding agreement to pay the full amount to the seller.
• Before purchasing, buyers must consider all conditions stated in the listing, such as shipping and handling fees.
• Bids placed in auctions are binding and can only be withdrawn under exceptional situations.
• Sellers are allowed to cancel unpaid orders if the buyer does not pay or reach out within four days.
• Not paying is considered a breach of CoffeeRoo’s Abusive Buyer Policy.
• Repeated unpaid cancellations may lead to buying restrictions or loss of purchasing privileges. Buyers can appeal these cancellations in certain cases.

Handling Unpaid Orders:

• Sellers can cancel orders between day 5 and day 30 if no payment is made.
• Misusing the “buyer hasn’t paid” reason when payment was received can lead to:
  • Reversal of credits
  • Loss of credit privileges
  • Possible suspension

CoffeeRoo will also remove any buyer feedback if:

• The order was canceled for non-payment, or
• The buyer’s account was suspended.